lgu: March 2011

Wednesday, March 30, 2011

LGU - Tacurong launched anew its Business One Stop Shop

In its continued quest to provide a business-friendly environment, the Local Government Unit (LGU) of Tacurong City set up anew its Business One Stop Shop (BOSS) program.

The BOSS is a system on which all the government agencies involved in the processing of business permits are gathered in one area inside the city hall. Business owners or operators will then have an easy time processing their business permit application or renewal because they need not go to the offices of the said agencies to have their permits cleared or processed.

For the LGU, the departments directly participating in the One Stop Shop are the City Treasury Office, the Licensing Section under the Office of the City Mayor, City Environment and Natural Resources, City Engineering Office and the Office for City Health Services.

Meanwhile, the national line agencies that are involved in the One Stop Shop are the Social Security System, Philhealth, Philippine National Police, Bureau of Fire Protection, Bureau of Internal Revenue and the Department of Trade and Industry. Each agency details one or more representative at the venue for the whole duration of the One Stop Shop.

A major advantage the BOSS brings to the business owners is the fact that the national line agencies mentioned above are far away located in different places within the city (Philhealth Satellite Office is in Isulan), so processing would definitely be taxing and time-consuming.

The LGU has started implementing the BOSS for several years already and since then generated a positive impact to the business community.

City Administrator Eduardo Nicolo said that statistics showed that prior to the BOSS, a business owner would spend three days to one week to process his business permit. But at the advent of the BOSS, it would take a business owner less than a day for the processing.

Arthur Paclibar, an Internet Café owner and a client of the BOSS for some years already, said that compared to the previous years, availing of the One Stop Shop really expedites processing of permits. “By the speed of the renewal of my permit took, I’m quite satisfied with the process”, he said.

Mr. Nicolo, meanwhile, reminded the business owners that the BOSS is being conducted in the first month of every year. “After January, the City Treasury Office will impose penalties to late renewals”, he said. (Allan Freno, Information Officer))

Monday, March 28, 2011

Tacurong City bags CSC Seal of Excellence

PIA Press Release

Wednesday, March 02, 2011

ISULAN, SULTAN KUDARAT, March 2 (PIA) – The Civil Service Commission cited Tacurong City in Sultan Kudarat as one of the six (6) performing local government units in the country for the year 2010.

The City Government of Tacurong. Sultan Kudarat garnered a rating of 85.11 (very good) which qualified the said LGU to receive the Citizen’s Satisfaction Center Seal of Excellence Award based on a client satisfaction survey.

The other recipients of the Seal of Excellence Award, according to the Civil Service Commission, are the provincial government of Compostela Valley with a rating of 95.5% (outstanding), city government of Mati, Davao Oriental, 87.15 (very good); city government of Borongan, Eastern Samar, 83.86% (very good); municipal government of Burauen, Leyte , 81.88% (very good); and provincial government of Camarines Sur, 81.14% (very good).

CSC Sultan Kudarat Director Ma. Josefina Gepte Buenbrazo said the city government of Tacurong received a wall mountable seal bearing the seal of excellence award along with a cash award of Php 50,000. Buenbrazo also said the CSC conducted a Report Card Survey in August, 2010 in Tacurong City which is one of the requirements under Republic Act No. 9485 or the Anti Red Tape Act (ARTA) of 2007.

Tacurong City, she continued, was included in the first phase – pilot areas of the implementation along with the other local government units and other 10 national government agencies in the National Capital Region. The second phase will cover additional local government units and national government agencies, Buenbrazo added.

In the Report Card Survey, researchers asked newly served clients to rate the services of the city government, explained the Sultan Kudarat CSC officer. The client, she said, was given a questionnaire and a checklist of tools to rate the LGU in terms of compliance with the following ARTA requirements: presence of Citizen’s Charter, Anti-Fixer Campaign materials and help desk and implementation of “No Lunch Break” policy.

In addition to the ARTA requirements, the city government of Tacurong was evaluated on client satisfaction of quality service, time of completion of the transaction, physical setup of the office which includes signage/directions, accessibility esp. for persons with disabilities, cleanliness and orderliness, lighting, ventilation and layout, the CSC provincial director disclosed.

Likewise, the CSC requires the availability of basic facilities such as comfort room, canteen, waiting area, and facilities for pregnant women, PWDs and the elderly. (OTS/PIA 12)